Instructions For How To Use Online Counseling Tool - Shoreline Behavioral Health Services

Welcome to our Virtual Counseling Portal. A webcam and a microphone are required in order to conduct a video appointment.

For instructions on how to access the Online Virtual Counseling Room Links please click here

Step 1: From the Google Play Store search for the “VidyoConnect” app and download

Step 2: Once downloaded open the VidyoConnect app and “Accept” the agreement

Step 3: Some users need to “allow” the app to manage/make calls, take pictures, record video/audio

Step 4: To obtain the portal address click this link and click your clinician’s name

Step 5: Enter your name and click “join”

Step 6: Wait for your counselor to join the call

Step 1: From the Apple App Store search for the “VidyoConnect” app and download

Step 2: Once downloaded open the app and “Accept” the agreement

Step 3: You will be directed to this screen, click “join the call”

Step 4: Click “open” to open in the “VidyoConnect” app

Step 5: Click “OK” to allow access to the camera for video conferencing

Step 6: To obtain the portal address click this link and click your clinician’s name

Step 7: Enter your name and click “join”

Step 8: Wait for your counselor to join the call

Step 1: Go to this link and click on your clinician’s name

Step 2: You will be asked to “download “ the VideoConnect app

Step 3: You will see a a VideoConnect Installer logo, click installer

Step 4: Go ahead and click “open”

Step 5: The application will be begin installing

Step 6: “Accept” the agreement

Step 7: Enter your name and click “join”

Step 8: Wait for your counselor to join the call