Shoreline Behavioral Health Services’ staff practices the principles of Trauma Informed Care (TIC). This means that we focus on understanding, recognizing, and responding to the effects of trauma. We do this by being mindful of our actions, words, or practices that may make a person uncomfortable or afraid due to a negative memory or experience. When you receive services at our Wise Road building, the Women’s Recovery Center, or even through telehealth, we want you to know that everything we say and do for our clients, their families and for each other as staff strives to support the five elements of TIC.  The elements of TIC are:

Safety: ensuring physical and emotional safety
Trustworthiness: being reliable, making tasks clear, maintaining appropriate boundaries
Choice: prioritizing patient choice and control
Collaboration: including sharing of power with patients
Empowerment: prioritizing patient empowerment and skill-building

Shoreline BHS staff want you to feel comfortable and safe here; and we want to respond to any issues that make you feel uncomfortable. If you have any interactions with a staff member, volunteer, or visitor who makes you feel uncomfortable, please share this with your counselor. If there is anything about our building or grounds that make you feel uncomfortable, please share this with your counselor. Your safety and comfort are our number one priority.

Shoreline is always looking for ways to improve our services and values all input from our clients.  Please take a few minutes to fill out our annual TIC survey.  All answers are anonymous. Thank you for your input!